Patient Survey

You are very important to us and we are interested in knowing how you feel about our practice -- the contact you have with us, the quality of care you receive and the manner in which you are treated by our staff.  Our goal is to provide you and your family with the best care and service possible and we value any comments and suggestions you may have about the services you received.  Your candid comments are the key to helping us continually improve our services.  It is a privilege to serve you and we look forward to a long and lasting relationship!

Thank you,
 
Jeffrey N. Brown, DMD

 

---

	Poor	Needs Work	Expected/Average	Above Average	Outstanding
How would you rate your overall experience during your visit?
Did our telephone staff schedule you to see the doctor in a time frame you preferred or requested with courtesy and caring?
When you arrived for your appointment were you greeted promptly with enthusiasm and professionalism?
Was our office clean and comfortable?
Were you seated on time for your appointment?  If you had to wait, how long was you wait?
Were you made to feel comfortable throughout your dental appointment?
How would you rate the services provided during your appointment?
When your appointment was over, did you understand your current dental health?
Were the next steps for your dental health care explained to your satisfaction?
Were your billing questions and payment options adequately explained to you?
Would feel comfortable referring friends or family members to our practice?

Is there a specific staff member that you would like to recognize that made your experience at our office memorable?

Please comment on anything we did not ask specifically about.